Bin Collection
If your bin has been missed, please report it within 48hrs using our online form below. Please leave your bin out until the collection is complete.
General waste and recycling
Find out the regular collection day for your general waste and recycling bin, how to report lost, stolen or damaged bins and how to report missed collections.
You can even book an extra bin pick up or event waste services for a small fee.
For a smooth collection, please ensure:
- Bins are on the kerbside (not the gutter or road) with the opening facing the road by 6am on your collection day.
- Bins are left at least one (1) metre apart from each other.
- Bins are not overfilled. The lid must close properly.
- Bins do not weigh more than 75kg.
- There are no cars, trees or overhead wires blocking access to your bins.
- Bin/s are only placed out 24 hours prior to your collection day and retrieved within 24 hours after collection.
-
Type your address below to find your weekly general waste and fortnightly recycling day.
Download and print a recycling calendar to keep track of your A week or B week recycling day.
REMINDER: Place your bins out by 6am on collection day.
-
By completing this form online through our link below, your application will go directly to our Waste Department for action. Please answer all required questions to ensure we have correct details to complete this request.
Before you proceed please ensure:
- Bin MUST have been out by 6am on the collection day.
- Missed or incomplete collections MUST be reported within 48hrs of normal collection.
- Bin/s must be left out until collection is complete.
- Bin days and recycle weeks must be accurate. Please use the interactive map under 'Check your bin collection day' above to confirm your details.
-
By completing this form online through our link below, your application will go directly to our Waste Department for action. Please answer all required questions to ensure we have correct details to complete this request.
For bins that require repair/replacement please ensure:
- Bin/s are left outside the property on the footpath at the time of submitting the request (contractors cannot carry out repairs inside or on private property).
- Bin/s must be left empty until the repair is completed.
- Bin days and recycle weeks must be accurate. Please use the interactive map under 'Check your bin collection day' above to confirm your details.
-
To order a one-off additional bin pick up please phone us on 1300 79 49 29 to arrange the collection and make payment.
One-off extra services are charged at a small fee each time you book.
Extra services for recycle bins are not available on weekends therefore are only scheduled Monday to Friday.
Before calling Customer Service please be aware:
- We require 2 business days from receipt of payment to process your request
- Outlying suburbs are only serviced on specific days therefore a longer wait will occur.
- Bin/s must be left out until collection is complete.
-
When you move premises, bins must remain with the property. Do not take them to your new premises.
If you arrive at a new residence and the bins are missing or if you have newly built property within Council's waste collection area, complete a form below and we will deliver new bins to you.
By completing this form online, your application will go directly to our Waste Department for action. Please answer all required questions to ensure we have correct details to complete this request.
-
If you are having a community event, you can book general waste and recycle bins via the online form below or by calling 1300 79 49 29.
Event waste bins must be booked one (1) week prior to your event. An additional $87.60 late fee per bin, if bins are requested within 5 days of the eventCouncil offers two (2) types of event waste options:
Free of charge: Bins are supplied free of charge (maximum 12 free), where the event organiser collects, empties and returns cleaned bins. 240L (wheelie) general waste or/and recycle.
Fees apply: Bins are delivered, collected, emptied and cleaned. Charges vary depending on the bin type and size. View pricing here. Sizes: 240L (wheelie), 1.5m3 bulk or 15m3 skip. General waste or/and recycle.A guide for booking bins:
Number of people attending Guide to number of bins required 0 -100 4 x 240L bins 100 - 300 6 x 240L bins 300 - 500 8 x 240L bins Per 200 persons above 500 additional 2 x 240L bins Click on the link below to complete the online form and a Council officer will contact you to confirm and arrange payment (if required).